When hiring help desk specialists, employers are looking for candidates who demonstrate both technical expertise and strong customer service skills. Be prepared to answer technical questions about how to troubleshoot issues relevant to that company's technology as well as situational questions to assess how well you can keep your cool with frustrated clients.
Users can't access the Internet. Check to see if the Proxy settings in IE and Mozilla are set to Automatically discover. then troubleshoot ipconfig commands from there after you've done the basic reboots on the pc and switch "If it's All Computers only"
Do I need much assistance with daily tasks after learning them or do I figure things out and work alone when troubleshooting an issue?
What experience I've had with technology.
HelpDesk Questions
Where did I hope to be in 5 years
We solved a puzzle as a group
How do you prioritize similar issues that happen at or close to the same time?
How do you handle an upset customer/employee?
They asked how you envisioned your perfect IT Job.
What has been your experiences with assisting difficult end users?
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