A client calls saying they cannot use the internet.
Helpdesk Technician Interview Questions
Helpdesk Technician Interview Questions
A help desk technician provides first-level support to customers. You must have a well-developed working knowledge of the software and systems you support, understand where to look for further information, and have patience with your customers.
Top Help Desk Technician Interview Questions & How to Answer
Question 1
Question #1: How do you research a problem that you haven't encountered before?
How to answer
How to answer: Help desk technicians will often deal with frequently asked questions, but a new problem will sometimes appear. Explain the steps you take to resolve a new problem, starting with the client's questions followed by any other technical research you carry out. Make sure you explain how you document the solution for other technicians.
Question 2
Question #2: How do you deal with a difficult colleague or client?
How to answer
How to answer: First, give an example of a situation where you had to deal with a demanding customer. Show compassion by explaining how the problem impacted the individual's ability to do a job. Next, talk about the strategies you used to help the client and the outcome.
Question 3
Question #3: Why do you want to work for this company?
How to answer
How to answer: As a help desk technician, you are an integral part of a company's customer relations team. You need to demonstrate that you thoroughly understand what the company does. Give an example of something that you admire about its product or service and be enthusiastic about contributing to satisfaction within the business.
491 helpdesk technician interview questions shared by candidates
If a customer calls in and says that their computer is not working, how would you go about helping them?
Where do you see yourself in 5 years?
What is you're help desk experience.
a user complain to you that his computer is running supper slow, what could be the problem and how do you fix such a problem
(During an in-person technical interview) Please provide us with a summary of your last panel interview and email it to us.
To do a one way video interview
How do you deal with complicated clients?
Describe an IP address in your own words.
1. What are the cause of Blue screen of death (BSOD)? 2. What troubleshooting steps would you perform if a site had no comms (Internet) 3. What does DHCP stand for and what's it's function?
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