The unexpected question is if I had to help anyone recently with any technical issues?
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What is RAM was asked during my first interview
If a customer who had internet suddenly does not and cannot get a connection to send an email how will you help them?
Nothing out of the ordinary. My printer isn't working what should I do.
How would you describe RAM to a person that has no idea what it is?
Role playing with a parent who had saved a drowning child and now their phone won't work.
How would you respond to a college student who dropped her MacBook Pro and broke it during finals week?
Tell me about a time when you've failed.
Describe the types of email and which you'd recommend.
I won't say there was a dificult or unexpected question, but Apple really cares about providing quality customer care. That means showing empathy on the calls, but also engaging with the customer. If the customer says they had a birthday party you should wish them a happy birthday and ask about the celebration.
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