If a customer calls in and says his new phone won't connect to wifi, what will you say to the customer?
Homes Interview Questions
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Tell me about a specific time recently that you solved a technical problem
Customer needs apps immediately deleted.
Pretend I'm a grandmother who's trying to send photos to her grandchild with her new iPad. I will call you, you answer the phone in your best customer service voice and guide me through the process.
Do you have a car
Explain WIFI to a 10 year old.
Customer scenarios roleplay
Competency test, like "what is RAM" or "describe ethernet."
What is the most advanced troubleshooting you have ever had to do?
How to solve a link not playing a video for someone.
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