Tell me about a time when you were tasked with a job that did not go well, how did you fix the issue?
Homes Interview Questions
7,015 homes interview questions shared by candidates
fyi during the hr screening they downgraded my job role, i was open to interview for it but it added to the pile of disappointment
See above- they take you through 4 rounds + of interview and lack complete decency.
How would u address a customer who was stealing. Without knowing the company policy, that's a hard one to answer. But ur best answer is to give fantastic customer service.
Tell me about a time you worked with a difficult parent?
Why are you leaving your prior employer?
How I have dealt with an angry coworker before.
How many icons do you see on your desktop (seriously!)
why do you want to do customer service?
The interview starts off with a role play (if you don't do well you won't continue with the interview). The role play was to act as an agent helping a customer place an order. You will have time before the role play to read the instructions and all the steps that you will be required to complete during the role play. Its a little nerve wrecking but not hard. Just take your time to read the instructions first. Have you ever had a problem with a supervisor and how did you handle it? Why do you want to work for HSN? Tell me about a time when you had a difficult customer? Tell me the last criticism you received from a manager or sup. and how did you resolve it?
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