Great the interview was a easy process. It went well. Nice people. Nice location. Everyone one was really nice. Asked questions. Followed up and answered any questions that I had.
I applied through a recruiter. The process took 3 weeks. I interviewed at iCIMS in Sep 2020
Interview
I had to complete an aptitude test and an hour long Zoom interview. The aptitude test was challenging because it was 50 questions in 15 minutes. However they provided a practice test that was helpful and they offered me helpful tips on how to complete the test. The Zoom interview included a somewhat informal rundown of what my position would consist of and then 45 minutes of formal interview questions.
Interview questions [1]
Question 1
Tell us about a time when you provided above and beyond customer service?
Tell us a time when you did not offer the best customer service? What would have done differently or will do differently in the future?
there is a preliminary phone screening followed by a phone interview and an online aptitude test. Then you are contacted about coming in for an interview which is a series of individual interviews with 3 different managers and management teams. The process was efficient
Interview questions [1]
Question 1
What was a time you had to deal with satisfying a difficult customer and how did you handle it?