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Information Technology Support Interview Questions

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6,810 information technology support interview questions shared by candidates

In the technical interview, the interviewers asked questions related to my knowledge and expertise in the technologies required for the position. The HR team also asked a few questions, including: - What is the reason for your interest in working for our company? - If you received job offers from our company and another, what would make you choose us over the other? - What are your salary expectations? etc.
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IT Support Specialist

Interviewed at Capital.Com

4.3★
Jan 8, 2024

In the technical interview, the interviewers asked questions related to my knowledge and expertise in the technologies required for the position. The HR team also asked a few questions, including: - What is the reason for your interest in working for our company? - If you received job offers from our company and another, what would make you choose us over the other? - What are your salary expectations? etc.

4 scenarios of IT support technical questions. 1. Something to do with logging errors at random time of the night. So error occurs at 12 and then at 2 and what would u suggest or do to help the customer. 2. In the log list whenever someone tries to open the details of the error the item below the clicked item is selected and opened. 3. Client is facing issues(slow loading) with http clients launching the initial launch page whereas the clients on site are working fine its just with the clients PC which uses http. (something along these lines.) 4. Customer has recently bought some new licenses for the software they use in their plant. The software on launch isnt getting the data from the PLCs (which could be like many and all over the plants) the user rather then getting the appropriate data is receiving “#COMS”. What are some of the ways you go about resolving this or what could be causing this. The scenarios mentioned above are in no way the exact and full scenarios presented in the interview. The scenarios also included diagrams for interviewees to assess and help. These are as good as my memory can recall.
avatar

IT Support Engineer II

Interviewed at Schneider Electric

4.2★
May 22, 2024

4 scenarios of IT support technical questions. 1. Something to do with logging errors at random time of the night. So error occurs at 12 and then at 2 and what would u suggest or do to help the customer. 2. In the log list whenever someone tries to open the details of the error the item below the clicked item is selected and opened. 3. Client is facing issues(slow loading) with http clients launching the initial launch page whereas the clients on site are working fine its just with the clients PC which uses http. (something along these lines.) 4. Customer has recently bought some new licenses for the software they use in their plant. The software on launch isnt getting the data from the PLCs (which could be like many and all over the plants) the user rather then getting the appropriate data is receiving “#COMS”. What are some of the ways you go about resolving this or what could be causing this. The scenarios mentioned above are in no way the exact and full scenarios presented in the interview. The scenarios also included diagrams for interviewees to assess and help. These are as good as my memory can recall.

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