Describe a time you had a difficult customer interaction and how you dealt with it? What was the outcome?
It Application Support Interview Questions
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Describe a situation, where you needed to adjust your plan of action? Or in case of IT technical questions What is the OSI Model
All questions during the interviews are problem solving hypotheticals.
I signed an NDA just remember to answer completely and in the specified format if confused remember they are a production business.
Tell me about a time when you... whatever you can imagine - ?
What is PING? Explain what TCP is and its layers
1. Tell me about your IT background? 2. In a ticketing system, how do you prioritize tickets and projects when there's a lot of them; if they are [all] mission critical, how would you handle? 3. Tell me about a time when you had to take ownership/ accountability for work outside scope of job responsibilities 4. Do you know what PowerShell is? 5. If a group policy fails to update how would you resolve that issue? 6. Can you tell me the difference between a switch and a router? 7. What is the difference between TCP/UDP? 8. What are the layers of the OSI model (be ready to go through ALLL 7) …. And why it’s used 9. What is grep (think Linux)? 10. How to pull up system processes in Linux command line
Background/experience/interest in IT Experience in customer service
They asked me about previous experience nothing out of the ordinary
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