Describe a situation in which you had to work with a difficult customer or user.
It Customer Service Interview Questions
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Tell me about yourself. Explain DNS. How would you troubleshoot a computer display. Explain DHCP.
Why should we hire you? Where and when you failed? Which are your points of force? Where do you see in 5 years? What is a server in IT?
The thing you're most proud of in your life What motivates you in your professional life?
What is the worst mistake you've done at work?
How would you walk me through the processes of setting up and/ or troubleshooting a printer for a worker who is new to working from home?
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They asked me very expected questions for a role like this. Questions related to experience and what makes me a 'people person'. At one point that asked me to walk them through how to use my favorite feature on a Macbook. There weren't any real curve balls.
About difficult situations I'd encountered
What brings you to FDM Group? What contributions do you think you will be able to bring to the company? How would you explain a while loop to a six-year old child?
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