It Customer Service Interview Questions

1,514 it customer service interview questions shared by candidates

- Do you know how to use AD - How do you troubleshoot an issue in O365 - Explain a situation where you have caused an issue and how did you resolve it - How do you troubleshoot an issue in Outlook - There is a really frustrated person on the line having an issue that has been going on for days and no one else has helped him/her, how will you treat that person with the white glove (excellent customer service)
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IT Service Desk

Interviewed at Chewy

3.4
Nov 11, 2021

- Do you know how to use AD - How do you troubleshoot an issue in O365 - Explain a situation where you have caused an issue and how did you resolve it - How do you troubleshoot an issue in Outlook - There is a really frustrated person on the line having an issue that has been going on for days and no one else has helped him/her, how will you treat that person with the white glove (excellent customer service)

I saw all of the usual common interview questions (strength/weaknesses, why do you want to work here, etc). The most difficult question might have been "describe a time when you faced conflict or had to deliver bad news to a customer - how did you handle it?" Again, this is a common question, so I was prepared.
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IT Service Manager

Interviewed at Kaiser Permanente

3.8
Oct 29, 2012

I saw all of the usual common interview questions (strength/weaknesses, why do you want to work here, etc). The most difficult question might have been "describe a time when you faced conflict or had to deliver bad news to a customer - how did you handle it?" Again, this is a common question, so I was prepared.

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