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It Customer Support Interview Questions
6,811 it customer support interview questions shared by candidates
How you replace motherboard of computer?
Any dektop computer which was difficult to disassemble?
What is OSI model layers?
If the computer goes to black screen then what are the troubleshooting steps?
How would you deal with a difficult customer? I don't want broad strategies, I want a VERY specific time you have dealt with this (from the hundreds, if not thousands of times) in the past.
Background experience and why would you be a good fit
How do you handle irate customers?
The questions were mainly about my previous experiences regarding my experience at call centers and the fact that I lived in England.
Do you drink alcohol mate?
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