What steps would you take if you came into the office and got complaints from multiple users that the network was down?
It Helpdesk Support Interview Questions
6,819 it helpdesk support interview questions shared by candidates
Very hard interview with STAR questions, but nice people in the interview.
How you deal with the frustrated customer?
Generic it support questions
Basic IT questions on troubleshooting, face to face interaction. Nothing out of the ordinary any IT staffer could easily answer based on experience.
Whats the faster network channel, 2.4 or 5G?
They asked about My strengths
How do you set goals for yourself?
I honestly don't remember. The outlandish experience of the interview makes my memory of the questions fuzzy.
General questions were asked in terms of what I have done, and what I want to do in the future etc. Surprisingly no technical questions were asked which was shocking. only thing I was asked is whether I know MFA, which is multi factor authentications. I was so shocked that, somebody asked only this question in a technical scenario.
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