What is your experience troubleshooting hardware like printers and POS Systems?
It Helpdesk Technician Interview Questions
2,426 it helpdesk technician interview questions shared by candidates
What was a challenging time I had?
How would your colleagues describe you?
How do you handle a customer that is angry and impatient?
Interview was very conversational, the lack of questioning caught me off-guard.
Do you know Active Directory?
Describe your past experiences with providing customer service.
Lots of similar questions to the above. Ensure you have a good understanding of the techniques and wording of the answers. Also remember you are talking to people that may not be computer literate when on the phone or in person (doctors are very smart but not about computers!)
How to assess a networking issue on a pc
name these ports and their functions
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