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A customer comes in with an expensive sterling silver piece that has broken. You can't find the same piece on the sales floor and they don't have a receipt in the system under their name. The customer is demanding a cash refund, but you have no information on the item. What do you do?
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Sales Associate/Key Holder

Interviewed at Handpicked Jewelry Boutique

3
Feb 11, 2018

A customer comes in with an expensive sterling silver piece that has broken. You can't find the same piece on the sales floor and they don't have a receipt in the system under their name. The customer is demanding a cash refund, but you have no information on the item. What do you do?

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