For the technical interview, they provided a case study and questions were based on that material.
Lead Support Associate Interview Questions
53,490 lead support associate interview questions shared by candidates
For example, “how would you go about obtaining information that may not be readily available internally?”
Asked about a how to I would resolve an issue with "difficult coworkers".
What to do when a customer enters the store?
None; all related to job functions and pay.
What are your strengths?
They grill you with complete SDLC process and then try to know your strength which matches the requirement. In my case the second level of Interview was on Penetration testing
Is 3599 a Prime number ?
What is new in Java 9?
How can you specify a client or member server to communicate with a specific DC upon startup?
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