When you're interviewing for a library assistant job, employers typically ask questions that highlight your organizational and interpersonal skills. A library assistant is the first person patrons see when they visit the library, so the interviewer will want to know how you can create a welcoming first impression. Expect the interview to also focus on your problem-solving and conflict-management capabilities.
Not so much unexpected, as difficult to answer--I was asked about what I thought about the programming of the NYPL. I had researched what I thought was the specific branch I was applying to, but it turned out she meant the NYPL as a whole, and their library-wide programs.
Tell us a time you have suggested a system change that has then been implemented
What do you think makes good customer service?
What would you do if you don't know the answer to a question or problem?
Do you know the field you are responsible for?
What is your weakness?
General questions about my experience working in academic libraries and customer service.
1. Tell us a bit about yourself.
A time you’ve dealt with a difficult customer/member of the public
What days are you available to work?
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