1. You have seen the position description for this role, can you walk us thru your experience and tell us how it has prepared you for the Library Assistant role? 2. What does customer service mean to you? How do you excel in providing superior customer service? 3. You have been on the job a couple of weeks and are feeling unsure about some of your job responsibilities. What would you do? 4. A friend comes into the library, you greet them, and next thing you know you have been talking for over ten minutes. How do you break off the conversation so you can return to your tasks? 5. Explain how you would react to and resolve a difficult encounter with a customer when there is no supervisor present. 6. Please describe any experience you have working with computers, and explain how comfortable you would be with regular computer use on the job and with the task of assisting patrons with computer use. 7. Please explain the importance of library programs. What is your experience and comfort level implementing and conducting library programs?
