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Questions asked were very good, mostly behavioral, so be prepared to elaborate, on situations where you experienced good customer service, a time when you made a good or bad decision with a customer and how you resolved. How you have handled an unhappy customer in the past and what you would do going forward. If someone called and was given three different answers how would you handle? Have you ever made a bad decision with a client and how you handled
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Loan Counselor

Interviewed at Pennsylvania Higher Education Assistance Agency

2.5★
Jun 11, 2015

Questions asked were very good, mostly behavioral, so be prepared to elaborate, on situations where you experienced good customer service, a time when you made a good or bad decision with a customer and how you resolved. How you have handled an unhappy customer in the past and what you would do going forward. If someone called and was given three different answers how would you handle? Have you ever made a bad decision with a client and how you handled

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