Case study: They will give you a fake company and situation and as you to come up with solutions such as: 1) How would you identify the status and the location of the shipment? 2) What could be the root cause for the delay? 3) What measures would you take to ensure the shipment arrives as soon as possible? 4) Please write an e-mail to the client with the summary of your findings and proposed actions. 5) Which exception code would you use to track the exception in the ticket system? 6) What measures would you suggest to avoid similar delays in the future?
