No difficult questions. They will be focused on customer service, so have stories ready to tell about actual situations you have been in. For example, you will be asked if you encounter a dissatisfied customer how you will handle the situation. Always answer the question with a story, don't try to make something up. Don't answer with " this is how I would handle it", answer with " this is how I handled it and tell your story.
How would you motivate a new associate in your department?
What are some of your weaknesses?
They ask lots of situational questions.
Can you tell me about a time you went above and beyond a customer's expectations? Can you tell me about a time you disagreed with your boss? Can you tell me about a time you changed a process at work, and what happened as a result?
Tell me about a time you worked in a team setting what was the outcome
Name a time when you were faced with a difficult task. How did you approach the task? Did you complete it and how?
What does customer service mean to you? Describe a time you had to help an unsatisfied customer, what was the outcome?
They will ask you situational questions about past experiences with customer service and or coaching a team.
Situational questions: Tell me about a time when you had a customer who was not happy. How did you handle the situation? Was the customer happy when they left?
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