The 1-2-1 interview was very sales driven, and very leadership driven (as you would imagine) so make sure you have lots of examples to explain, when/how/who have you led, and how did you overcome certain problems. Also, have examples ready about sales techniques, targets, and how you would sell the Enterprise rent-a-car product?
Tell me a time you set a goal and did not achieve it
Tell me about a time you had to deal with a difficult situation. Tell me about a time where you provided excellent customer service.
Tell me about your customer service failure story and what you learned from it
Describe a situation where you had to deal with an angry customer? How did you resolve this situation? Give examples
If we were to call your parents, what would they say as a reason you are not fit for this job?
Give a situation of where you were most proud of a selling accomplishment.
Give me an example of where X went wrong on a project you managed.
What would you do in a particular customer service situation or moments when you demonstrated leadership
Where do you see yourself in five years?
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