Had you do a case study, which included review and scoring of 25 ~3-page support tickets (each of which required notes about the ticket), identifying the lowest performing reps, and developing of 2 full PIP plans from scratch for those reps. There were another 3-4 questions on top of this too.
Would you be interested in interviewing to be a customer support representative?
If you got agent score as NPS = X, Quality = Y, & Time to resolve = Z. What you will do to improve those numbers.
What my career goals are
I was asked several questions around being an agent of change and how to effectively manage team members resistant to change.
Situational questions that are relative to the job.
They asked how I would manage a new team, exert influence, and steer the team in a different direction while also improving morale and performance.
Average questions of background, challenges faced in previous situations, etc
Why do you want to work here
How do you measure success of your team?
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