No difficult questions. They will be focused on customer service, so have stories ready to tell about actual situations you have been in. For example, you will be asked if you encounter a dissatisfied customer how you will handle the situation. Always answer the question with a story, don't try to make something up. Don't answer with " this is how I would handle it", answer with " this is how I handled it and tell your story.
Why Chess is played only between 2 players?
How you work under pressure
How would you respond to being the boss of a 45 year old store manager?
What is your favorite part of the Software Development Cycle?
Can you manage oversee the company?
Very few questions about my ability to do the role or precious work experiences - More on my personality and if they felt I would " fit " into their team image, it felt more like a high school popularity environment almost.
Personal round & Scenario based questions
How do you coach? How do you motivate? How do you manage your time? How do you deal with ambiguity? How do you coach a low performer? How do you handle an agent that is not receptive to feedback? How do you manage your time? Tell me about a time you had to coach an agent that did not improve from coaching.
Tell me about yourself. What is pricing analysis. How you used it in your profile. Tell me your sales pitch.
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