I always hate the "What is your worst trait/ quality?" question. I know it is some kind of psyc 101, H.R, tell me about your inner child kind of question that can determine if you truly have the character trait / flaw that will allow you to do customer service and be yelled at for 8 hours a day, But really guys, Cant we come up with something new ?
How many followers do you have on social media?
What would you do to gain more traction with 0 budget?
What qualifies me for the role?
=>The practical challenge/home task was on point (the brief was incomplete, but you could improvise). => The video call had very general question, basically the candidate is asked to talk about his experience. Question examples: How do you imagine a day as a PR at Orange? What are you most proud of career-wise?
- Tell me a time when a customer put you through hell - How do you say no to a customer? - Tell me a time when you failed to meet a deadline. What did you learn from it? - What do you know about this position? - What steps do you take to solve a complex problem? - How do you know if a customer is satisfied with your support? - What do you do to release stress? - How do you handle periods of higher workload? - Why are you applying for this position? - What frustrates you in work and how do you handle it? - Tell me a time when a problem with punctuality affected your work - How would you handle a disagreement with a colleague or a supervisor? - What motivates you in work? - What is good costumer service for you? - What are you doing right now? - Are you ok with overtime and schedule changes?
What experience/qualifications do you have that would help you in your role? (Guest Relations)
What was the best costumer service you have ever gotten
- How's XX(her ex-colleague) doing now? - What is "she" doing now? - what do you think about "her" performance?
Scenario-based questions to assess relationship management skills.
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