"Tell me about one of your greatest accomplishments."
Member Services Representative Interview Questions
1,803 member services representative interview questions shared by candidates
How have you helped someone? How would you go about dealing with a member who was escalated?
How I empathize with customers.
Describe a situation where you have had to deal with an irate customer and how you handled it and the outcome?
Tell me about a time when you had to deal with aggressive customer?
How can Navy Federal do better?
Describe a time you had to learn a new technology quickly.
Tell me about a time that you went over and beyond for a customer and why you felt the need to do so. Tell me about a time you weren’t able to help someone/satisfy them and how you dealt with it
Nothing unexpected. Essay Question: Briefly describe your short and long term goals.
The questions were mostly hypothetical open-ended questions. They have a general category/trait on each page of questions and they check off which question on the page they asked with approximately 4-5 questions on each page (but they only ask you one per page). I'd estimate I was asked 6 of these questions in total. They want detailed answers (from start to finish). General examples: Tell me about a time you had a difficult/irate customer and how did you overcome the situation? Tell me about a time you had a conflict with another employee, how did you overcome it?
Viewing 1251 - 1260 interview questions