Basic question of how you handle difficult situations with members and co-workers. How you would describe yourself. What are your strenghts and weaknesses. How do you handle stress. Pretty typical questions on your personality and how you handle yourself with multi-tasking, etcetera.
Member Services Representative Interview Questions
1,803 member services representative interview questions shared by candidates
The questions were not difficult. The manager interviewing me knew I did not have previous banking experience and asked me situational questions based on my past experience. The questions were fairly easy and as long as you have job experience you will be able to think of situations you encountered to answer the questions.
What is your experience level.
"Tell us about a time you put your work aside for a coworker."
What are your weaknesses?
Schedule availability, short term goals,
Experience with selling products
Mostly behavioral questions, how comfortable you would feel giving bad news, how would you handle someone being upset, etc.
Where do you see yourself in 5 years?
Tell me about your customer service experience?
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