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Member Services Representative Interview Questions
1,803 member services representative interview questions shared by candidates
Describe a time you had to deal with an arrogant customer.
Tell me about a time when you dealt with a customer who frustrated you and how did you handle it?
Explain a time when you've received great customer service.
Do you have any banking experience?
"Tell me about a time you had to explain a concept to someone that could not understand, and what was the outcome." (something like this)
Questions that were ask would be easy to answer by anyone who have been on interviews before. There were no surprises.
All expected questions.
The most difficult question was a behavioral question. She asked "how would you deal with an irate member."
They will ask you what makes you good at this job but it doesn't matter just tell them something that sounds good and you have the job
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