Tell me a little about yourself?
Member Services Representative Interview Questions
1,803 member services representative interview questions shared by candidates
I cant remember but I do remember she asked when should I call a supervisor
They asked me to do a role play of how I would handle a call from a man who was angry because he had been charged $5000 for a procedure, and I had mistakenly said it would be covered but now was not.
How did you handle a member complaint?
How would you handle a difficult or rude customer?
What's one of your flaws?
How have you been a part of a team in other jobs?
What is your class schedule and how many hours/week do you want to work?
Name a difficult situation you have death with in the work place when dealing with a customer.
How do you deal with pressure? How would you deal with an irritated member?
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