If you had any customer service or customer facing experience.
Member Services Representative Interview Questions
1,803 member services representative interview questions shared by candidates
What did you do at your previous job? Why did you apply at DUCA?
Experience. Scenarios. Not anything about diversity. For a group that prides itself on it, they are very white and very upper middle class.
Name a time you went above and beyond with your customer service to a patient.
"Describe a time you showed resilience"
give an example of handling a customer complaint.
Why would you be the best candidate for this positions?
Cannot remember any except for past experiences
No questions were asked as they did not call to complete interview at the agreed upon time
How would you help calm an angry member on the phone?
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