Tell us why you want to work for Wescom and what makes you different from the other candidates applying?
Member Services Representative Interview Questions
1,803 member services representative interview questions shared by candidates
How would you motivate/teach another employee who struggles in an area you excel in?
Why do you want to work here?
At the in person interview, I was asked mostly typical customer service interview questions, like “how would you handle [scenario example of a difficult customer]”, or “how do you handle stress and keep a positive attitude”, etc. I was also asked to on the spot “sell” a random object off the manager’s desk to her; like an on the spot roleplaying/demonstration of my ability to talk with and attempt to sell something to a random customer.
How long do you plan on working here?
Describe yourself in 3 words
Tell me a weakness that you have
How would you deal with an irate customer?
the typical. Name a time where you went above and beyond your job responsibilites for a customer/member Where do you see yourself in the next 5 years? What are your career ambitions? What is your biggest weakness and strength?
What is your favorite financial account/product, and how would you sell that product to a potential member? How do you handle stress, and how do you multi-task? What is your favorite financial account/product, and how would you sell that product to a potential member? What is your process, or plan of action, that helps you to be a self-starter? What are the days and hours that you are available to work, and will that change in the next 6-12 months? Why are you wanting to leave your current position, and what interests you about DFCU and this position?
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