How did you hear about navy federal?
Member Services Representative Interview Questions
1,803 member services representative interview questions shared by candidates
How would I handle an upset customer.
tell about a time that you had to deal with an irate customer.
Are you prepared to be sat down for 8 hours a day answering 200 - 400 calls a day?
Name a situation where a customer gave you a hard time? What steps do you take to destress from a situation? How important is communication when dealing with customers?
Tell me about a time that you had to deal with an arrogant customer, what was the situation and outcome.
Why work with them
Why do you want to work for our organization?
tell me about yourself, why do you want to work here, what does no judgement mean to you, if you were to stand out to others what makes you stand out
"What would you do in this scenario... You saw another employee stealing money from the cash register. When you confront that person, they tell you that they are sorry and only took $5.00 for some food money. They tell you that they will replace the money and that they won't do it again. He/she begs you not to tell the manager.. What would you do in this situation?
Viewing 71 - 80 interview questions