Gave an example of a bad customer experience and how I turned it positive.
Membership Representative Interview Questions
224 membership representative interview questions shared by candidates
What is your favorite animal and why? What do you think defines good customer service? Can you tell me an example? What are your career plans and why do you want to work here?
Why do you want to work for Costco? Do you have retail experience? Do you want to work as a janitor?
How do you handle your self with a member that is having a bad day.
I really can't remember. They were pretty standard.
Tell us about a specific experience in which you provided exceptional customer service.
No questions, just excuses
why changing your job now?
The first interview with HR was standard, no red flags - however the interviewer was not too personable. The second interview with a sales manager was a relaxed coversation, however, I felt he was over-selling the position a bit. The third interview was startling with club management who informed me my certs, experience, and enthusiasm for fitness did not interest him as much as my ability to sell luxury goods - which communicated to me they were more concerned with the end sale than the process of asking the right questions, providing insight, and meeting the needs of their customer. He made the point that past reps who sold designer bags interest him more - because they know luxury.
Not really any difficult questions honestly...
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