How has your previous experience helped prepare you for this position?
Office Claims Representative Interview Questions
20 office claims representative interview questions shared by candidates
Farmers likes to use "behavior based interviews" so basically you'll be judged on how well you can BS.
Question: As the owner of a refrigerator company, you take great pride in the refrigerator products produced and sold to your customers. Customer service is the number one priority. A customer contacted you and advised you that after thirteen months, the refrigerator you sold them no longer works. Your company provides a one-year warranty for parts and labor. What would be your process in handling the customer’s complaint?
What are you better at than anyone else?
What has been your biggest accomplishment so far?
Why would I like to come back?
All the behavioral questions are pretty straight forward, but to prepare, you should think about times where you demonstrated leadership, dealt with hard clients, solved a difficult problem.
Describe a time you had to deliver diffiult news.
All questions were behaviorial - describe an experience where you dealt with a difficult customer, had difficulty meeting a deadline, etc.
Tell me about a situation when you had to tell someone "NO". How did they react?
Viewing 1 - 10 interview questions
See Interview Questions for Similar Jobs
Bank Call Center RepresentativeClaims Representative AssociateClaims RepresentativePersonal Lines Customer Service RepresentativeBank Call Centre RepresentativeClerical SupportCall Center RepresentativeLiability Claims RepresentativeField Claims RepresentativeClaims Support SpecialistBranch Sales Professional/sales RepresentativeCustomer Account RepresentativeMortgage Servicing Operations RepresentativeCustomer Service Associate Call CenterCustomer Service Associate ClaimsSenior Claims RepresentativeAssociate Claims RepresentativeAssociated Customer Service Representative