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Operations Manager Interviews

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Operations Manager Interview Questions

Employers want operations managers with the leadership, managerial, and interpersonal skills to effectively manage daily operations, evaluate operational costs, and make personnel decisions. Be prepared to discuss your management style as well as your experience handling conflicts and motivating teams to meet deadlines. You should also be ready to answer operational questions such as how you would improve processes to cut costs. A bachelor's degree in management or a similar field of study is required, with a master's degree being ideal.

Top Operations Manager Interview Questions & How to Answer

Question 1

Question #1: What skills do you consider essential for success in this role?

How to answer
How to answer: A few obvious examples include leadership, communication, quick thinking, and problem-solving. Describe your background in these and how you've employed them to manage changes and interact with all levels of an organization. It's important to place emphasis on how you've been successful in the position.
Question 2

Question #2: What are some of the tasks you've handled as an Operations Manager?

How to answer
How to answer: An operation manager's tasks are plentiful, so choose a handful from your experience that stands out to you. Examples include hiring, training, and managing employees; overseeing quality assurance applications; strategizing process improvements; overseeing accounts payable and receivable, etc. Make sure to prioritize tasks that align with the job description.
Question 3

Question #3: How do you handle budget planning, step-by-step?

How to answer
How to answer: Although this requires a detailed response, keep it concise. Describe the budgeting model(s) you use (static, zero-base, flexible, etc.), and how you use it/them to estimate expenses, sales, cash flows, and asset replacement.

19,252 operations manager interview questions shared by candidates

Let's throw a dose of reality in now: If you could only allocate drivers on a minimum 8-hour shift basis and you could increase hourly drivers by 20% over the supply listed, how would that change your allocation strategy above? Please do the following: 1. Explain your methodology for reallocation 2. Suggest the results you expect to result 3. How would you manage a fleet of drivers to do what you want? Here's a description of the variables: Compl = the number of completed trips Eyes = the unique number of people who opened the Uber app Zeroes = the unique number of people who opened the Uber app but when they did so they saw no cars available. A zero can occur because there is not enough supply (drivers) on the road or because the person looking at the Uber app isn't within a certain mileage range of the available cars. Avail Drivers = number of drivers on the Uber network in total (receiving either commission or hourly payment) Hourly = number of drivers on the Uber network receiving hourly payment So, for example, from this data: At 7am on May 16th, 6 people opened the Uber app and all of those folks saw cars available (0 zeros). We completed 1 trip. And, we had 6 drivers on the system of which 6 were scheduled and paid hourly. We had no drivers at that hour on the system out of their own free will. In contrast, at 8pm, we had 6 hourly drivers and 2 commission drivers. Assuming you had hour-by-hour control of hourly drivers, how would you reallocate (not increase - just reallocate) the current supply of hourly drivers (given you have no control over commission hours) to better serve demand? Please do the following: 1. Describe the metrics you would use to drive this decision 2. Explain your methodology for reallocation 3. Give a brief summary of your reallocation (please give specific examples) 4. Suggest the results you expect to result (please give specific examples)
avatar

Operations and Logistics Manager

Interviewed at Uber

3.7★
Nov 14, 2013

Let's throw a dose of reality in now: If you could only allocate drivers on a minimum 8-hour shift basis and you could increase hourly drivers by 20% over the supply listed, how would that change your allocation strategy above? Please do the following: 1. Explain your methodology for reallocation 2. Suggest the results you expect to result 3. How would you manage a fleet of drivers to do what you want? Here's a description of the variables: Compl = the number of completed trips Eyes = the unique number of people who opened the Uber app Zeroes = the unique number of people who opened the Uber app but when they did so they saw no cars available. A zero can occur because there is not enough supply (drivers) on the road or because the person looking at the Uber app isn't within a certain mileage range of the available cars. Avail Drivers = number of drivers on the Uber network in total (receiving either commission or hourly payment) Hourly = number of drivers on the Uber network receiving hourly payment So, for example, from this data: At 7am on May 16th, 6 people opened the Uber app and all of those folks saw cars available (0 zeros). We completed 1 trip. And, we had 6 drivers on the system of which 6 were scheduled and paid hourly. We had no drivers at that hour on the system out of their own free will. In contrast, at 8pm, we had 6 hourly drivers and 2 commission drivers. Assuming you had hour-by-hour control of hourly drivers, how would you reallocate (not increase - just reallocate) the current supply of hourly drivers (given you have no control over commission hours) to better serve demand? Please do the following: 1. Describe the metrics you would use to drive this decision 2. Explain your methodology for reallocation 3. Give a brief summary of your reallocation (please give specific examples) 4. Suggest the results you expect to result (please give specific examples)

Probably the analytical test I guess. Overall not a difficult process if you've thought about it beforehand. Do some research, come up with some ideas you think would be good, and answer the questions that others have posted here to get an idea of what will be coming and you'll be fine. Couple Questions: If you were in this city, what/who wold you partner up with? How would that process go? What would you say to a driver that wanted to quit? Good Luck!
avatar

Operations and Logistics Manager

Interviewed at Uber

3.7★
Feb 21, 2014

Probably the analytical test I guess. Overall not a difficult process if you've thought about it beforehand. Do some research, come up with some ideas you think would be good, and answer the questions that others have posted here to get an idea of what will be coming and you'll be fine. Couple Questions: If you were in this city, what/who wold you partner up with? How would that process go? What would you say to a driver that wanted to quit? Good Luck!

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