I don't remember detailed questions. Mostly, "Explain a time you provided excellent customer service/project/worked as a team/ or when you dealt with a difficult situation... and how did your respond?" Some questions involving when you made a mistake or encountered a problem with co-worker or manager. Several questions and mostly repetitive.
Describe how to handle a difficult customer...
None, had researched company web site.
What major challenge did you face and how did you handle it?
Nothing to difficult. They were all typical situational questions. All pretty easy to answer.
We don't always agree with rules. Describe a time where you didn't agree with a rule. Why did you follow the rule even though you didn't agree with it?
Generally you have to bs them all if you have no prior experience so I guess I passed that. None of them are unexpected.
Tell me about yourself.
Tell me what you would do if you had to address an angry customer ?
Why I should be hired
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