Why I thought I was the best candidate for the position? If I get a upset customer how I will handle it?
Passenger Service Agent Interview Questions
629 passenger service agent interview questions shared by candidates
Are you available to work weekend, holidays and stay past your shift?
Tell me a time when you handle angry passenger.
How would you handle a situation involving a difficult customer?
If you're in lunch walking down the concourse and a passenger stops to ask a question, do you stop and help or do you keep walking?
Why Alaska Airlines? I think this is the question that put you in the spot for the job.
"What do you know about swissport and our airliner?"
What are some of your past customer service experience?
Tell us about who you are then a bunch of other written questions. 1. Knowledge of Military Time Conversion. (Understanding 24 hr clock) 2. Decimal to fraction and fraction to decimal. 3. Convert currency. 4. Match capitals to countries 5. Problem solve. If passenger Service Agent can process.... then how many... 6. Problem solve-Time Zones. a. Flight from New York to Paris is 8 hrs. b. Paris is 6 hours ahead of New York (Ie. 12:00 noon in New York means 8pm Paris). If the Air France flight leaves JFK at 9am (flies 8 hrs to Paris). When will it land in Paris? 7. Geography. You must be able to fill in the blank. Three countries in NA, in Asia, in Europe.
Why do you want to work in the aviation industry? Are you punctual?
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