Tell me specifically how you have communicated to line staff that they have permission to go around the “chain of command” to expedite resolution of a problem. What has been the result of such communication? Success stories? Explain a specific situation where you met resistance from your staff or work group about a directive that was mandated. Explain your role by describing dialogue related to the situation. Specifically what measures did you incorporate? What did you learn about group resistance? What was the ultimate outcome?
