I was asked to list 5 items to resolve printer issues and 5 items to resolve email issues. Then there was an actual role play. I read that someone said they do not want correct answers in the role play that is not true, they do. Also looking for empathy and connection with customers. Tell me a time you went above and beyond for a customer.
Who's the CEO at Apple?
What would you do if you started your work day and your computer wouldn't turn on
How would describe wifi to an 8 year old?
Why do you want to work for Apple? How would you handle an irate customer? How do you handle calls from people with different backgrounds.
Describe a situation in which I resolved some kind of technical difficulty.
1. "I just got off my plane and can't make or receive calls, or access my emails and to top it all off, I'm running late for a meeting, can you help me?"
A customer lost all of her photos from her iPhone. Wasn't sure how it happened but they were gone
Role play: I see No Service on the top left of my phone. I can't make any calls.
Name 5 ways to check WiFi connectivity.
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