What would be your thought process to find the root cause for a poor performance in a scenario with FrontEnd Servers, BackEnd Server and Database Servers where they all communicate using TPC?
Product Support Interview Questions
2,244 product support interview questions shared by candidates
Why did you want to join Guru?
Describe your previous experience. Tell us your day-to-day responsibilities.
Tell us your weakness and how do you deal with it?
Tell us about yourself and your background. How do you handle situations with upset customer? How do you tell a customer no? What is CLI vs. GUI? What is the command to change directories in Linux? (As well as many questions on basic Linux commands).
Why are you interested in Pave? Customer-facing questions.
Why did I want to work at Logikcull?
These were the questions I had to reply to via a word doc: 1. Get to know more about Subsplash by exploring our website and downloading one of our apps (search Subsplash in an app store). What excites you about working on our team after learning more about our culture and the products we create? 2. Let's pretend a customer reached out to you as a Support agent; they want to know how to change the background image on their MacBook to a picture of Seattle. Write instructions on how to do this as if you were working with a real customer. 3. What traits or skills do you have that you think will be an advantage to you and the team in driving growth through a support role? 4. This position requires weekend work. Are you comfortable working a Saturday - Wednesday schedule?
What is a negative thing people have said about you in the past?
What is one course from your course you enjoyed the most, one you enjoyed the least and why?
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