Asked about the system. Asked about my experience and how it aligned with the position
Product Support Interview Questions
2,242 product support interview questions shared by candidates
Tell me about yourself. What do you know about Via? Explain in a high level what good customer support looks like.
Tell me about your Product Support and Product Management experience. Tell me about your leadership experience; growing and scaling teams, etc.
Behavioral questions. Describe a time when you had to deal with someone that disagrees with you. How do you build trust with someone you are managing. Describe a time that you had to convince someone that didnt agree with you. Describe what you would do if you had bad data. How did you promote collaboration across different areas.Describe a time you made a bad decision and what did you learn.
Tell me about your current role...
What do you do in your current day to day?
How would you handle a situation if one member of your team refused to use the preferred pronouns of another member of your team?
How do you inspire buy-in from your team(s) when changes need to be implemented?
What are your steps/plans when working with an agent that is not meeting performance standards.
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