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Receptionist Interviews

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Receptionist Interview Questions

Receptionists will be asked to take on a number of clerical roles in the office, including answering phone calls, scheduling appointments, and working face-to-face with customers. Employers are looking for candidates with excellent organizational skills and who know how to maintain a positive, helpful attitude in the workplace. In an interview, you may be asked about any bookkeeping or scheduling experience you have. Be prepared with personal anecdotes about instances when you satisfied a frustrated customer or worked around a scheduling conflict.

Top Receptionist Interview Questions & How To Answer

Question 1

Question #1: How do you keep up with a fast-paced work environment?

How to answer
How to answer: An interviewer wants to know you can handle a busy work environment. When asked this question, be sure to share the receptionist skills that make you well suited for fast-paced work, including your abilities to multitask, stay organized, and communicate clearly.
Question 2

Question #2: How do you deal with a difficult customer?

How to answer
How to answer: When an interviewer asks how you deal with a difficult customer, they want to know if you can stay professional in stressful situations. When you answer this question, make sure to explain how you would maintain a personable and respectful demeanor while helping a difficult customer.
Question 3

Question #3: What are the most important qualities for a receptionist to have?

How to answer
How to answer: Refer to the job description when answering this question. The description likely mentions organization, so be sure to mention things like strategic planning, attention to detail, and time management in your answer.

12,807 receptionist interview questions shared by candidates

Was way too many questions about C,V experience e.g why did you work there? (Erm because I needed a job!) That was the 1st part! 2nd part was them getting to know you. Structured questions included describe yourself in 3 words, state a time where you gave good customer service, state a time you received bad feedback.. quite frankly the questions part was VERY long.
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Receptionist

Interviewed at Selfridges

3.8★
Apr 29, 2019

Was way too many questions about C,V experience e.g why did you work there? (Erm because I needed a job!) That was the 1st part! 2nd part was them getting to know you. Structured questions included describe yourself in 3 words, state a time where you gave good customer service, state a time you received bad feedback.. quite frankly the questions part was VERY long.

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Glassdoor has 12,807 interview questions and reports from Receptionist interviews. Prepare for your interview. Get hired. Love your job.