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Receptionist Interviews

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Receptionist Interview Questions

Receptionists will be asked to take on a number of clerical roles in the office, including answering phone calls, scheduling appointments, and working face-to-face with customers. Employers are looking for candidates with excellent organizational skills and who know how to maintain a positive, helpful attitude in the workplace. In an interview, you may be asked about any bookkeeping or scheduling experience you have. Be prepared with personal anecdotes about instances when you satisfied a frustrated customer or worked around a scheduling conflict.

Top Receptionist Interview Questions & How To Answer

Question 1

Question #1: How do you keep up with a fast-paced work environment?

How to answer
How to answer: An interviewer wants to know you can handle a busy work environment. When asked this question, be sure to share the receptionist skills that make you well suited for fast-paced work, including your abilities to multitask, stay organized, and communicate clearly.
Question 2

Question #2: How do you deal with a difficult customer?

How to answer
How to answer: When an interviewer asks how you deal with a difficult customer, they want to know if you can stay professional in stressful situations. When you answer this question, make sure to explain how you would maintain a personable and respectful demeanor while helping a difficult customer.
Question 3

Question #3: What are the most important qualities for a receptionist to have?

How to answer
How to answer: Refer to the job description when answering this question. The description likely mentions organization, so be sure to mention things like strategic planning, attention to detail, and time management in your answer.

12,808 receptionist interview questions shared by candidates

During the 2nd interview, I was asked to actually write an e-mail to the woman that just interviewed me in the 1st interview. The hiring manager says "and what was her name?" in a sly way. Then the lady typed as I told her what to type, I dictated a thank you letter.
avatar

Receptionist

Interviewed at Pitney Bowes

3.5★
Oct 28, 2013

During the 2nd interview, I was asked to actually write an e-mail to the woman that just interviewed me in the 1st interview. The hiring manager says "and what was her name?" in a sly way. Then the lady typed as I told her what to type, I dictated a thank you letter.

I was asked two wonderful questions that I was never asked before in an interview. I believe these questions help the interviewer learn better about the person that will be hired. I was asked "Who is your hero and if you could be an animal which animal would it be and why"?
avatar

Front Desk Receptionist

Interviewed at Mercury Systems

2.9★
Sep 12, 2018

I was asked two wonderful questions that I was never asked before in an interview. I believe these questions help the interviewer learn better about the person that will be hired. I was asked "Who is your hero and if you could be an animal which animal would it be and why"?

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