Behavioral and based on resume experience
Remote Interview Questions
4,222 remote interview questions shared by candidates
The different types of emails, attitude towards customers, remote working environments if working from home, available working time, etc
They were absolutely lovely, very personable and down to earth. Honestly did not feel like an interview but a nice conversation. The questions were rather generic and mostly competency based e.g. Name a time you have made a mistake, Why do you want to work for UE? Why should we hire you? Tell me a time that you have handled a difficult situation/ customer) There were quite a few questions if I remember correctly. For the role play I was given two scenarios to listen and respond to. The scenarios were based on a pre-recorded telephone call and then I was asked how I would handle each case. The first was a vulnerable member who was asking for help, and the second was an angry customer who just had his energy supply cut off.
Where do you see yourself in 5 years
Can you recall a time when you dealt with a difficult customer ?
Recruiter made sure I understood the position and what the work would entail - remote etc.
What was your least favourite part about your previous job?
When dealing with an upset customer what would you do ?
Tell me a time you was not able to provide a customer with correct information.
Tell me more about what Monzo offer?
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