Tell me a time you was not able to provide a customer with correct information.
Remote Technical Support Interview Questions
4,222 remote technical support interview questions shared by candidates
Can you recall a time when you dealt with a difficult customer ?
Name a time you had to overcome a customer objection
A time where I faced a difficult task but what I did to change end results
Tell me about yourself of course!
Where do you see yourself in 5 years
Scenario based related to troubleshooting approach and processes
Tell me about yourself and your work experience from the start
They were absolutely lovely, very personable and down to earth. Honestly did not feel like an interview but a nice conversation. The questions were rather generic and mostly competency based e.g. Name a time you have made a mistake, Why do you want to work for UE? Why should we hire you? Tell me a time that you have handled a difficult situation/ customer) There were quite a few questions if I remember correctly. For the role play I was given two scenarios to listen and respond to. The scenarios were based on a pre-recorded telephone call and then I was asked how I would handle each case. The first was a vulnerable member who was asking for help, and the second was an angry customer who just had his energy supply cut off.
No questions asked.
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