"Retail store managers have many responsibilities including keeping increasing sales, handling displeased customers, and managing other employees. For this reason, retail store owners will be looking to hire individuals with great interpersonal skills and a proven history of increasing the profitability of retail stores. During an interview, expect to be given case studies about unsatisfied customers, underperforming employees, and other relevant scenarios."
For Barista: Behavioral Based questions: Tell me about a time when: a) you handled a conflict with a customer, b) gave great customer service, c) dealt with a disagreement you had with another employee or company d) made someone's day e) upsold a product. Alsoi - be prepared to answer: "what's your favorite starbucks drink"? and Tell me about yourself, and Why do you want to work here?
about previous experience, my personality and values, e.g. what was a difficult situation in my life that includes other ppl and how did i solve it
Describe ways in which you went above and beyond to deliver legendary customer service
Describe a situation where you completed a task without being asked.
Additional questions included standard, "What kind of customer shops at our stores?" types.
One of the questions I hate being asked and it seems to come up in a lot of interviews is what do you think your greatest weaknesses are? How do you plan on overcoming these weaknesses in order to be a successful store manager?
barley asked questions.
Give me a situation that you weren't able to take care of some customer and the result.
Standard sales questions; sell me this pen, describe a tough situation with an employee, when you had to work as a part of a team.
How would you handle conflict
Viewing 351 - 360 interview questions