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Retention Representative Interview Questions
186 retention representative interview questions shared by candidates
What are my long term and short term goals?
Tell me about a time you worked with a difficult customer
How would you handle an irate customer?
Give a time when you were in a situation where you had to solve a problem. What was the problem? What steps did you take to solve it? What was the outcome?
How would you react to a belligerent customer?
I basically had to make a sale, in one of the most difficult of scenarios, with no information aside from get it done. I appreciated it and was nervous about my attempt because it seemed as if the interviewer was intentional in the level of difficulty for me.
How would you handle a difficult customer?
Customer Sevice/ Sales Experience/ History
How did u overcome changing policy
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