Everything but my shoe size
Retention Representative Interview Questions
186 retention representative interview questions shared by candidates
Name a time when a customer kept refusing services from you in a sales process and how did you handle it. Name a time when you had to deal with an irate customer and how did you resolve the situation. Keep in mind with every question you must provide a beginning, middle, and end to each answer.
Tell me about a time you had to overcome objectives to make a sale. Tell me about a time you had an irate customer and how you handled that. Tell me about a time a new policy or procedure was introduced that you were uncomfortable with, how did you adjust?
They asked about my most recent position
Give me a specific example of a time when you used good judgment and logic in solving a problem.
Describe a situation in which you were able to use persuasion to successfully convince someone to see things your way.
If I could tell them about a time when I dealt with a irate customer
Are you able to commit to full time 40 hour week without accommodations? Do you currently have an appointment or vacations that will require you to miss any days during the first 90 days? Provide your dates for your last employers and describe your positions. How would your supervisor describe your work ethics?
They asked me about commute, my previous employment, my experiences, my goals, and what I am looking for in a job
Do you have experience in retention? How would you react if you don't have an answer to a question a customer is asking? How would you retain a customer who isn't satisfied?
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