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Retention Representative Interview Questions
186 retention representative interview questions shared by candidates
"What was one project you undertook that you did well on" Give or take that was the question.
Tell me how u would persuade a customer to keep their service.
The question was how you handle upset customers. In most business you get the good and bad with customer service, in retention your talking to people who have made up their mind to leave the company because they are upset. Comcast says retention on hears from 10% of their customers so not hearing from a customer is a good thing with this company because it means their satisfied.
What would you say if a customer wanted to cancel their account and said "I don't need it anymore"?
How you dealt with sale.
Q: When was a time you sold something to someone when they didn't want it?
What are some of your strongest qualities? What types of jobs have you done before and what did you enjoy the most about those jobs? What would be something you may need to improve on? What were some of the things you didn't enjoy about your previous jobs? What type of things do you enjoy to do for fun when you're not at work?
what are some of your strengths
what did you know about solarwinds why you wanted to work there
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