what do i bring to the table
Retention Representative Interview Questions
186 retention representative interview questions shared by candidates
Tell me a time when...
How do you handle rejection
What was a situation you dealt with an irate customer ? What was a situation you went above and beyond for a customer ?
a customer calls asking about additional charges on her bill. She has been on a promotional plan for 2 years. She wants to have her bill back to the $70 a month and can't afford much higher. what do you do if you can (A)offer her to keep her plan the same (B) offer her $80 per month (C) offer $99 per month
Describe a time that you didn’t meet your goal how did it affect you?? and how did you bounce back from failure
Give me an example of how you handle an irate customer?
The hardest part is seeing how you would be in that call center situation. They will pretend to be a customer and see how you are with listening to the "customer".
What experience do you have that relates to this role
Who are you and what drives ou
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