Behavioral question in Star format which required to thread in the Amazon leadership principles.
Senior Technical Account Manager Interview Questions
272 senior technical account manager interview questions shared by candidates
I was asked questions about my background and why I wanted to work for Zuora. Also, asked questions of my accomplishments and teams who have worked for me.
Given a situation where a client was unhappy with an outcome, how did you remedy it?
How do you handle a frustrated customer
What types of softwares do you have experience with?
No chit chat, All business! Ask how my products fit into the amazon cloud then started with hypothetical questions mainly about security and ddos attacks. Waiting to hear back, if they move forward, next interview will be more Personality.
Describe a situation with a client which resulted in positive outcome.
A lot of your standard set of questions for a non developer role relating to priorities, learning skills, why I want to work there, etc. Most of these questions were asked months ago so my memory is a bit sketchy. Please see the interview process for more details.
A very good question was about how to manage a client's expectations when the project was not going well.
Most of the questions were "not academic" but then were continually asked as academic or strange. Q: "Can you tell me what columns go in a project plan?"
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